Cancellation & Refund Policy – Revalidation Ready

1. Purpose
This policy outlines the terms for cancellations, rescheduling, refunds, and service changes for all services provided by Revalidation Ready, including one-off sessions and membership services.


2. Booking and Payment
All services must be booked and paid for in advance.
By booking a service, the client agrees to this cancellation and refund policy.


3. Cancellations by the Client
Clients must provide a minimum of 24 hours’ notice to cancel or reschedule an appointment.


4. Late Cancellations and No-Shows
Where less than 24 hours’ notice is given, or the client does not attend:

  • The session will be considered forfeited
  • No refund will be issued


However, Revalidation Ready may offer a one-time goodwill reschedule at its discretion.


5. Late Arrivals

  • A 5-minute grace period will be allowed
  • If the client arrives more than 5 minutes late, the session may still proceed but will not be extended
  • If the client is 10 minutes late or more, the session will be treated as a non-attendance, and no refund will be issued


6. Cancellations by Revalidation Ready
If Revalidation Ready needs to cancel a session:

  • A rescheduled appointment will be offered in the first instance
  • If this is not suitable, a full refund will be provided


7. Refund Policy
Revalidation Ready operates a strict no-refund policy in the following circumstances:

  • Once a service has been delivered
  • Where a client changes their mind
  • Where a client has not prepared appropriately for the session

Refunds will only be considered where:

  • A service cannot be delivered
  • A cancellation is made by Revalidation Ready and cannot be rescheduled


8. Incorrect Service Bookings
If a client books an inappropriate service (e.g. sign-off instead of full support):

  • The session may be redirected where appropriate
  • A partial credit may be applied toward the correct service

Any price difference must be paid before the new service is delivered.


9. Membership Subscriptions
Membership services operate on a monthly subscription basis.

  • Membership can be cancelled at any time
  • No refunds will be issued for the current billing period
  • Access will continue until the end of the paid month


10. Membership Benefits and Sign-Off
Membership does not include confirmation (sign-off).
However:

  • Members who have been subscribed for 6 months or more may be eligible for a discounted sign-off service


11. Discretion
All refund, rescheduling, and credit decisions are made at the discretion of Revalidation Ready.